1) Eligibility Window

  • Pakistan (Domestic): Request within 7 days of delivery.
  • International: Request within 14 days of delivery.
  • Item must be unused, unopened, and in original packaging with seals intact.

For hygiene and safety, we cannot accept opened skincare, used tools, or items with broken safety seals (unless defective on arrival).

2) What We Accept

  • Exchanges: Same item for a different variant (if applicable) or store credit equal to the product’s paid price.
  • Returns for Refund: Available on eligible unopened items. Shipping fees are non-refundable.
  • Defective/Damaged/Wrong Item: We’ll replace or refund (including shipping) after verification—see Section 4.

3) Non-Returnable Items

  • Opened or used skincare, testers, minis given as freebies.
  • Gift cards, clearance/“final sale” items, and personalized bundles.
  • Items not purchased directly from foundoshop.com (contact the original retailer).

4) Damaged, Defective, or Incorrect Item

If your order arrived damaged, defective, or incorrect, contact us within 3 days of delivery with:

  • Order number
  • Photos of the outer box, shipping label, and product
  • Description of the issue

We’ll prioritize a free replacement. If the item is out of stock, we’ll issue a full refund or store credit.

5) How to Start an Exchange/Return

  1. Email cs@foundoshop.com with your order number and reason (exchange, store credit, refund).
  2. We’ll reply with instructions and, if applicable, a return address or return label.
  3. Pack items securely; include any gifts/GWPs received with the product (or their value may be deducted).

International: Use a tracked service; customs charges for returns are the sender’s responsibility.

6) Condition Check & Processing

Once received, inspection takes 2–4 business days.

  • Approved exchange: we dispatch your replacement or issue store credit.
  • Approved refund: credited to your original payment method (timing may vary by bank/card provider).

7) Price Differences & Promotions

  • If exchanging for a higher-priced item, you’ll pay the difference.
  • If lower-priced, the balance is issued as store credit.
  • We don’t offer retroactive price adjustments on past orders.

8) Gifts & Gift Returns

  • Gifted items can be exchanged or returned for store credit by the recipient (unopened only).
  • Please provide the order number or gifter’s name/email to locate the purchase.

9) Rejected Returns

We may decline a return/exchange if:

  • Item is opened/used, missing parts, or not in sellable condition.
  • Return is requested outside the stated window.
  • The item is marked final sale.

(If rejected, we can ship the item back to you; shipping charges apply.)

10) Fault Tolerance in Heat

Texture changes during transit heat (e.g., softening of balms) are cosmetic and do not indicate a defect. Allow products to rest at room temperature before opening.